Ethica Services Ltd (T/A Ethica Care) Privacy Policy

Our registered contact details
Name: Ethica Services Limited

Address: 37 Manor Rd, Colchester CO3 3LX
Phone Number: 0207 112 8186
E-mail: team@ethicacare.co.uk

 

The type of personal information we collect
We currently collect and record the following information:

  • Personal identifiers, name, address, telephone number
  • Personal information (for example, health condition and personal preferences)

 

How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you or by your care funder for one of the following reasons:

  • To ensure that we can contact you, locate you and safely provide care.

We also receive personal information indirectly, from the following sources in the following scenarios:

  • Social Services if they fund your care. This is to enable us to contact you, locate you and safely provide care.
  • NHS if they fund your care. This is to enable us to contact you, locate you and safely provide care.

We use the information that you have given us in order to contact you, locate you and safely provide person centred care.

We may share this information with the body that funds your care i.e., Social Services, NHS.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent if you are a private client. You can remove your consent if we are no longer providing your care. You can do this by contacting registeredmanager@ethicacare.co.uk

(b) We have a contractual obligation with Social Services or NHS.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We have a regulatory obligation under or CQC license terms.

(f) We have a legitimate interest.

  

How we store your personal information
Your information is securely and electronically stored.

We keep personal contact details for as long as is necessary, usually up to 6 years. We will then permanently delete your information unless you are an existing client.

 

Your data protection rights
Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information if you fund your own care. If your care is funded by NHS or Social Services, the request must be made to the relevant funder.

Your right to rectification – If you fund your care you have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. If your care is funded by NHS or Social Services, the request must be made to the relevant funder.

Your right to erasure - If you fund your care you have the right to ask us to erase your personal information in certain circumstances. If your care is funded by NHS or Social Services, the request must be made to the relevant funder.

Your right to data portability - If you fund your care you have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances. If your care is funded by NHS or Social Services, the request must be made to the relevant funder.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at registeredmanager@ethicacare.co.uk, 0207 112 8186 if you wish to make a request.

 

How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at registeredmanager@ethicacare.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

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