Please note: We are based in the county of Hertfordshire, and the contacts and advice reflect this. If you’re looking for support in another part of the UK, we advise searching online for your county and ‘adult social services’ to find the contact links and phone numbers that are relevant for you.
Accessing homecare support in Hertfordshire via the council
The first step to accessing support though the council is by visiting the adult social services in Hertfordshire home page online. You can request an assessment by the council for home care here.
You can also contact the adult social service department by telephone, on0300 123 4042. Phone lines are open Monday to Friday – 8.30AM-5.30PM. Lines are closed on Saturdays, Sundays and public holidays. An out of hours service is available for emergencies.
SUGGEST INSERT BOX-OUT: ACCESSING ADULT SOCIAL SERVICES WITH HEARING LOSS
Deaf customers or those with hearing loss can contact Hertfordshire County Council adult social services via these services:
- Contact using SignVideo, a live BSL video interpreting service. (Monday to Friday, 8AM-6PM)
- Contact by text message: 07507 306911
- Textphone / Minicom: 18001 01992934479 (through Text Relay)
END BOX OUT
Arranging your own care
If you are paying for your care out of your personal funds, you can access care providers directly. The following resources can help you research, ask questions and find registered care providers:
Care Choices, 01223 207770
This site offers a directory of local care providers and a calculator to help estimate costs.
This part of the Hertfordshire County Council website provides links to information and advice around help at home, and further support such as befriending, local socialising groups and events, housing options, and help with transport.
HertsHelp, 0300 123 4044, info@hertshelp.net
HertsHelp can be accessed by phone or email and is here to listen and help you find independent support, guidance and information around home care services, transport and the cost of living in Hertfordshire.
Accessing support for mental health
It can be stressful finding homecare and transitioning to a different way of living in your home.
National charity Mind’s Hertfordshire Mind Network works across Hertfordshire to support positive mental health and wellbeing. It provides services such as one-to-one support and mentoring from eight Wellbeing Centres and other venues across all ten districts in the county. Funded locally, the services are available to all residents in Hertfordshire aged 18+.
Hertfordshire Mind Network is available via phone on 020 3727 3600, and via email info@hertfordshiremind.org.
Contact Us
As experienced providers of home care in Hertfordshire, at Ethica we’re happy to help you and talk through your options when organising care for yourself or for somebody else. Our team provides guidance and support and can help find the best route forward for you.
We’re available by phone on 01442 501162, or by email at herts.team@ethicacare.co.uk. We’re open Monday-Friday 9AM-5.30PM and Saturday-Sunday 8AM-6PM.
For queries outside of Hertfordshire, you can contact our London office on 0207 1128186 or via email at team@ethicacare.co.uk.
ACCESSING ADULT SOCIAL SERVICES WITH HEARING LOSS
Deaf customers or those with hearing loss can contact Hertfordshire County Council adult social services via these services:
Contact using SignVideo, a live BSL video interpreting service. (Monday to Friday, 8AM-6PM)
Contact by text message: 07507 306911
Textphone / Minicom: 18001 01992934479 (through Text Relay)
